Cleaning tips to get your call centre looking its best
In today’s fast-paced business world, call centres have become an integral part of customer service operations. They’re a great way to provide your customers with a convenient and efficient way to communicate.
However, they’re often extremely busy, and as such, call centre cleaning is usually something that falls to the bottom of the list of priorities. The problem is that when they become dirty and cluttered, it can prevent staff from doing their duties effectively.
Why is call centre cleaning important?
Call centres are typically high-traffic areas where staff spend long portions of their day in close proximity to one another. As you can imagine, this makes them prime breeding grounds for germs!
Keeping call centres clean and sanitised can dramatically reduce staff sickness, meaning fewer absences occur. Small regular cleanings can go a huge way towards improving levels of staff absences.
Improved health and safety
On top of lowering the amount of sickness, cleaning your call centre efficiently is also important for other safety aspects. A cluttered call centre can quickly become unsafe. Things like discarded boxes and loose wires increase the risk of workplace accidents.
A clean and organised workplace goes a long way to boosting staff productivity. It can be difficult to work surrounded by clutter and mess. Having a regular commercial cleaning contract means that staff can focus on their jobs instead of worrying about cleaning the buildings.
What’s the best way to keep your workplace clean?
Cleaning a call centre needs attention to detail and a systematic approach. This ensures that all areas are thoroughly cleaned and appropriately disinfected.
Tips for cleaning your call centre
1. Create a cleaning plan you can stick to
It’s a good idea to put together a cleaning schedule or checklist of what areas need to be cleaned and how often. However, make sure that your call centre cleaning plan is something you can stick to! If worth noting, if you’re asking call centre agents to take on part of the cleaning, then it might detract from their day-to-day duties.
2. Share out responsibilities evenly
This tip only applies if you’re looking to complete the cleaning internally. But if you’re planning out your cleaning schedule, consider which staff members or teams you’ll allocate each task to. Sharing responsibilities helps make the cleaning process feel more manageable.
3. Prioritise high-touch areas!
Areas that get touched the most should be marked as important! Consider high-touch areas like door handles, light switches and lift buttons. Other areas that you should consider are kettles and microwaves. Cleaning and disinfecting these areas can go a long way to limiting the spread of germs.
4. Clean and disinfect workstations
Your agents will spend most of their time at their stations, so make sure to wipe them clean daily. Clean and disinfect desks, monitors, keyboards and telephones.
Check out our easy-to-follow desk cleaning guide
5. Don’t neglect the communal areas!
As well as gaining a lot of daily traffic, dirty and messy communal areas can hugely impact employee morale. So make sure to allocate time to clean areas like break rooms and bathrooms. They’re also prime breeding grounds for bacteria and germs.
6. Provide hand sanitiser
Okay, so this isn’t really a cleaning tip. But having hand sanitiser readily available throughout the building for staff and visitors can limit the spread of germs and bacteria. It also shows your staff that you take cleanliness and hygiene seriously.
7. Make sure that air vents and filters are clean
These are some of the areas that get surprisingly dirty. Dust and debris accumulate in air vents and filters which have a negative impact on air quality. Clean and replace air filters regularly to maintain good air quality in your call centre.
8. Colour code cleaning supplies
This is something you’ll see professional commercial cleaners do. But using colour-coding for cloths, mops or sprays can help reduce the risk of cross-contamination. Ideas for different areas could be kitchen area cleaning supplies and bathroom cleaning supplies.
9. Deep clean often
As well as small daily cleans, you should also be prioritising regular deep cleaning of your call centre. Think about cleaning carpets or hard-to-reach areas for deep cleaning.
10. Consider using professional call centre cleaning services
Keeping your call centre clean and tidy isn’t an easy task to fit into normal workplace duties. So using professional cleaning companies can be a good way to save time and costs.
You should also consider that commercial cleaners will be trained and experienced in making workplaces clean and safe. Often you’ll also be able to take advantage of top-of-the-range cleaning products and services when you have a cleaning contract too.