We believe that it is important for each individual client to have an efficient management structure in place. There is a dedicated contracts manager allocated to each individual site who will liaise with the client directly. There is also a mobile supervisor, who checks the premises is being cleaned to the highest standard, and will cover any sickness or holiday entitlement as and when required.
Ongoing Communication Plan
We are strong believers in open communication between ourselves and the client. We send out our regular client newsletters to all clients to inform them of any internal/external changes. We also provide a communication log to every client, where they can communicate with the cleaner directly and vice versa. We have found this extremely useful, especially if the cleaner works outside regular office hours.
Full Training Manuals
A training manual must be completed by all cleaners before they start with ServiceMaster which is tailored for every individual site, such as alarm codes, floor plans, health and safety on products provided, this ensures the clean is going to be a high standard from the offset. As mentioned the training manual will include health and safety and risk assessment of the client’s premises to ensure a safe working environment.
Written Specifications & Bespoke Task Schedule
A cleaning schedule will be created before the first clean which both parties will agree on, therefore the client can expect the same clean week in week out and is specifically tailored for each individual premises. This is created to maximize the clean within the agreed timescale, whilst maintaining our highest standards.
EziTracker Staff Management System
We have a duty of care to safeguard our employees, so this system accurately monitors when a cleaner has entered and left each premises. This enhances lone workers security and also makes sure that the premises will be cleaned every time, without fail. If nobody clocks in by the dedicated time the client’s mobile supervisor is notified, and alternative trained cleaners will be supplied.
24 hour telephone services
The phones are manned 24/7 therefore you can get in contact with us outside office hours, if your matter is urgent the relevant person will be notified ASAP. This ensures all queries and issues are dealt with quickly and efficiently.
This makes the cleaners look neat, tidy and professional as well as making them easily recognizable. It also enhances security, as you know that only ServiceMaster staff in uniform should be on the premises at that time.
Constant Performance Monitoring
Regular site visits will not only be conducted by supervisors but also regularly visited by the contracts manager, to discuss any service requirements and to check everything is to the clients’ satisfaction. There are also quarterly reports sent out, where you can rate the service to make sure we are providing a high service level, every time.
National System Support & Network
As we are a franchise we benefit from nationwide coverage and support, therefore we provide the personal touch, but still have the support and expertise from an international organization.
Access to Proprietary Research & Development Facilities
A dedicated team making sure the ServiceMaster network remain at the forefront of technology. This should provide you peace of mind knowing that you are receiving cutting edge service with the latest products and procedures.
Chemicals, Materials & Equipment
All products and appropriate equipment will be provided to complete the clean. COSHH Data Sheets will be supplied for all products placed at your premises. All of our electrical equipment will also be PAT Tested.
Consumables and Supplies
We can also provide a wide range of consumable products and dispenser systems to meet your requirements at very competitive prices. Whatever you needs, we can fulfill them, and get your required products delivered to you as and when required.
“One company, One Invoice, One Contract”